Terms & Conditions
1. Scope and object of the contract.
1.1. These General Contract Conditions govern the relationship between the Ca' Rosin Tourist Rental (lessor, hereinafter “LocTur”) and the Client (tenant) in relation to the provision of accommodation services chosen by the Client in the booking proposal made from those offered by the Facility, viewable on the website https://carosin.bookingturbo.com/it/
1.2. The request for provision of the Services can be made by the Client by submitting the Booking Proposal to LocTur by: sending an email to the email address carosin.info@gmail.com; by telephone, verbally, by contacting the number 3280942140; by means of the online booking procedure on the website; through online travel agencies (OTA).
1.3. The contract is considered concluded when the Client formulates the Booking Proposal in the manner set out in point 1.2. and brings it to the attention of LocTur. The actual conclusion is always subject to the availability of the Service. This confirmation is provided by LocTur at the same time as receiving the Proposal or immediately thereafter.
1.4. If the activation of the Services cannot take place due to impediments not attributable to LocTur, the contract will be automatically terminated, without this entailing any type of liability of LocTur towards the Customer.
2. Activation and provision of the Service.
2.1. Upon activation of the Service, LocTur guarantees the Customer: – the enjoyment of furnished housing units (hereinafter “Rooms”), in the number and type defined in the Proposal, – the possibility of using outdoor spaces, internet connection (if covered by the network), weekly tidying and change of linen (if agreed), and every service provided for by the current regional law regarding LocTur (see articles of law below).
2.2. LocTur will provide the Customer with any other accessory equipment for the complete use of the chosen Services (keys, remote controls, etc.) on loan for use.
2.3. The Customer must use the Rooms, common areas and equipment in such a way as not to disturb the normal performance of the Service and third parties staying in LocTur's facilities. The Customer will be exclusively liable for any direct damages arising from the violation of this obligation, holding LocTur harmless from any consequence, cost or charge.
2.4. The Customer will hold LocTur harmless from any prejudice, damage, liability, expenses, including legal expenses, suffered or incurred by LocTur, and will also indemnify it from any action, reason, claim made by third parties against it that find cause or reason in behaviors and/or omissions in any way attributable to the Customer himself or are in any case a consequence of non-compliance and/or violation of the precepts set forth in these General Contract Conditions.
2.5 The tenant has a duty of diligence regarding both the use of the property and its custody.
2.6 The tenant must return the property to the landlord in the same condition in which he received it. It is assumed that the tenant has received the property in good condition. When the rented property needs repairs, he is required to notify the landlord.
2.7 The guest, when observing the accommodation, if he notices previous damage to the structures or its contents, transcribes them. If the rented property needs repairs, the guest is required to notify the landlord and is held responsible for any anomaly not reported promptly, who must compensate or cover the cleaning costs
3. Booking and Payment.
3.1. In the case of Booking for a future period, LocTur requires the Client to pay the amount due one week in advance of the first day of arrival and overnight stay.
3.2. Failure to pay the amount due within the terms above will result in the cancellation of the reservation, without the need for any communication from LocTur.
3.3 The Parties mutually acknowledge that the Deposit can never be considered paid as a confirmatory deposit.
3.4. The Security Deposit is to protect against possible damage caused to the property and against any possible non-fulfilment by the tenant.
4. Duration of the Contract, cancellations and penalties.
4.1. The Contract is valid and effective from the date of conclusion of the Contract itself and ends if both of the following conditions are satisfied: – the Client and third parties connected to it or dependent on it, have definitively left the LocTur Housing Structure; – the Client has paid the entire amount due to LocTur.
4.2. Check-in must be done between 2:00 pm and 8:00 pm, there is no possibility of using the entire facility before this time. Any arrivals outside of these hours must be agreed in advance with LocTur. Failure to provide advance notice may cause long waits for which no complaints or requests for reimbursement will be accepted. Check-out must strictly take place by 10:00 am, if this does not happen the cost of an additional night will be charged.
4.3. The Customer has the right to cancel the reservation and terminate the contract within the terms of the times indicated in point 3.1. No refund is provided for the guest who leaves LocTur early, whatever the reason.
4.4. In the event of a no-show, the entire deposit will be retained by the Customer.
5. Privacy protection.
5.1. The Customer is informed, pursuant to Article 13 of Legislative Decree no. 196/2003, that the processing of personal data provided to LocTur is necessary in order to allow, directly or through third parties, to fulfill the obligations arising from this contract or for the fulfillment of the obligations provided by the Law or regulations.
5.2. The data controller is the legal representative of LocTur.
6. Documents.
6.1. Upon arrival at the LocTur, valid identity documents (Identity Card, Passport) must be handed over, as they are required for the registrations required by current legislation. Failure to comply with this obligation constitutes a violation of the provisions of the penal code and authorizes us to ask for the immediate abandonment of the LocTur. The data of our guests are processed in accordance with current privacy legislation.
6.2. Each additional individual must be communicated and contributes €25 per night.
7. Responsibility of the LocTur.
7.1. The LocTur will be responsible for the breach of contract and the provision of the Service exclusively for acts attributable to It.
7.2. If the Customer upon arrival finds a Service different from the one agreed but accepts it anyway, he/she is automatically deemed to have forfeited any claim for compensation and the new Service replaces, by agreement of the parties, the one previously agreed.
8. Limits of liability.
8.1. LocTur will not be liable in the event of delays, inconveniences, malfunctions and/or interruptions of the Service due to: – unforeseeable circumstances or force majeure; – tampering or interventions on the service or equipment carried out by the Customer or by third parties not authorised by LocTur; – damage or inconvenience caused by the total or partial interruption of the supply of electricity or water; – LocTur will not be liable for valuables owned by customers and brought into the facility.
9.
The management recommends:
9.1. Silence. Total silence must be observed from 11:00 pm to 7:00 am and from 1:00 pm to 3:00 pm; access to the private areas of LocTur is prohibited. Children must always be accompanied by an adult. In any case, behavior must be maintained that at no time of the day and in no way disturbs the peace of others.
9.2. Cleaning. The tidying of the rooms is weekly and upon request. The rooms must be vacated by 10:00 am for cleaning. Please kindly arrange your personal effects in such a way as to allow such cleaning.
9.3. Other Guests. It is strictly forbidden to introduce other people into the room, the porch and any area of the LocTur without the authorization of the manager, under penalty of a € 250.00 supplement. The customer cannot sublet or loan the room, in whole or in part, under penalty of termination of the reservation right and a penalty supplement of € 250.00.
9.4. Animals. Pets can only use the garden, upon request. The owners are solely responsible for damage caused by animals to people or things. You must maintain a behavior that respects the sensitivity of others.
9.5. Smoking/Weapons/Drugs. It is strictly forbidden to introduce weapons, narcotics and illegal items. Under penalty of immediate termination of the contract. It is also strictly forbidden to smoke in the room. You can smoke freely on the terrace, strictly using the ashtrays present there.
9.6. Personal Objects. You cannot leave objects of any kind in the corridors or in common areas. LocTur is not responsible for personal items left unattended. N.B. We decline all responsibility for the loss, theft or damage of items of your property left unattended in the rooms.
9.7. Sense of modesty. It is strictly forbidden to wander around the LocTur wearing clothing that may offend the modesty of others. In any case, the Customer is prohibited from carrying out acts and maintaining behaviors that may cause annoyance to other residents of the building.
9.8. Parties/Events. It is forbidden to organize parties or events. It is forbidden to use the bathroom as a SPA.
9.9. Kitchen. The correct use of the kitchen and its equipment is permitted.
9.10. Waste. They must be placed in the Dry bin (grey). Recyclable waste must be placed in the respective bins: Paper, Glass/Cans and Plastic.
9.11. Toilets. It is recommended to use the toilets correctly and civilly, avoiding throwing anything in the toilet (use the appropriate bins). Limit the spread of steam.
9.12. Windows. Open the windows to air for 10-15 minutes a day (in clear weather).
9.13. Washing machine and dryer. Free use is permitted twice a week. It is forbidden to dry clothes inside the rooms.
9.14. Extra appliances. Do not introduce additional appliances (electric heater, coffee machine,...).
9.15. Cleaning. PLEASE LEAVE THE AREA AND EQUIPMENT CLEAN AT THE END OF THE LEASE, otherwise a cleaning fee of €50 will be charged.
10. Applicable legislation.
The short-term rental contract for the furnished property for the purposes of Tourism / Work / Study of the Tenant refers to:
Law 431 of 1998 art.1 com.2. lett.C., art. 1571 C.C. and subsequent, art. 53 of the Tourism Code Legislative Decree 79/2011, art. 4 of Legislative Decree 50/2017 converted with Law no. 96/2017, art. 27bis L.R. n.11/2013 and Regional Regulation 10/9/2019 n.2.
In particular, accommodations rented for exclusively tourist purposes, pursuant to article 1 of law 9 December 1998 n.431, without the provision of services, are accommodation facilities, not open to the public nor subject to classification, which exclusively ensure:
- the supply of electricity, hot and cold water, gas and any air conditioning;
- maintenance of the accommodation, repair and replacement of deteriorated furniture and equipment;
- cleaning of the accommodation and, if requested, supply of linen, including bathroom linen, both exclusively at each change of guest;
- communication of the data of arrivals and presences of the rented accommodations, electronically.
By law we do not serve meals.
11. Obligations of the tenant.
The tenant undertakes to use the property diligently, in accordance with the provisions of the Civil Code (Book Four - Title III - Chapter VI - Section I).
Art. 1577 When the leased property requires repairs, the tenant is required to notify the lessor. If the repairs are urgent, the tenant may carry them out directly, subject to reimbursement, provided that he notifies the lessor at the same time.
Art. 1587 The tenant must take delivery of the property and exercise diligence in using it for the use and custody determined in the contract.
Art. 1588 The tenant is liable for the loss and deterioration of the property that occurs during the lease, even if resulting from fire. He is also liable for the loss and deterioration caused by persons he has admitted, even temporarily.
Art. 1590 The tenant must return the thing to the lessor in the same condition in which he received it. In the absence of a description, it is presumed that the tenant received the thing in good condition. The violation of the obligation entitles the lessor to act for the specific performance, as well as for compensation for damages (art.1223 c.c.).